Loss, theft and protection

Report the loss or theft of your card immediately so it can be deactivated.

• Notify the police immediately in order to file a claim for compensation in case of fraudulent use.
• Review the movements in your account periodically to prevent unlawful charges.

ADVICE FOR PROTECTING YOUR CARDS

Using cards to make purchases in shops:

• • Remember that you must sign the back of the card in order for it to be valid.
  • Do not let the card out of your sight when making a payment.
  • Show your ID when making the payment.

For online card purchases:

When making purchases online we recommend that you use websites that have virtual TPVs with Verified by Visa or MasterCard Secure Code technology.

For ATM operations:

• Do not enter your secret number if there is anyone very close to you.
• Do not leave any documents with your bank account details or your credit card numbers at the ATM.
• If the ATM retains the card for no apparent reason and/or you observe any anomaly, immediately inform the bank that owns the ATM.